Reset VoIP Clearspan Web Portal and Voicemail (Voice Portal) Passcode

 Your account for the phone system is your email address and to set your password go here https://pub-cfg.hvs.att.com/myaccount .  

1. Web Portal

• Allows a user to reset their Clearspan Web Portal / Application Password or Voicemail (Voice Portal) Passcode.
• Enter User ID: 661654XXXX@csub.edu
  
  • Valid Email Address
    
    • Example: sample@csub.edu
• Enter any 2 of the identifiers below and press the Send Request button.
  
  • Phone Number
    
    • Example: 661654XXXX
  • Extension are treated as a single identifier (enter either one).
    
    • Example: XXXX
• You will then receive an email with a confirmation number to enter.  If you do not receive an email in 15 minutes please contact the Service Center.
  
  • Your Confirmation number is: XXXXXX

2. Enter User information to reset password

3. Reset Confirmation

• Please enter the confirmation number you received in the email message.
  
  • Your Confirmation Number is: XXXXXX 
• Verifies the confirmation code and provides the reset options.
• Enter the confirmation number you received in the email message and press the desired reset to perform.
• Chose the password to reset
  
  1. Reset Clearspan Web Portal/Communicator Soft Phone Application Password
  2. Reset Voice Portal Passcode
  3. Reset both Voice portal Passcode and Clearspan Application Password

1. Example for Clearspan Web Portal (Communicator Soft Phone)
   
   1. Enter New Password
      
      1. Example: Mitel123!
   2. Confirm New Password
      
      1. Example: Mitel123!
   3. Click "Reset Password"

1. Example for Voicemail (Voice Portal) Passcode Reset
   
   1. Enter New Passcode
      
      1. Example: 112233
   2. Confirm New Passcode
      
      1. Example: 112233
   3. Click "Reset Passcode"

For both reset options: 

1. Example for Clearspan Web Portal (Communicator Soft Phone)
   
   1. Enter New Password
      
      1. Example: Mitel123!
   2. Confirm New Password
      
      1. Example: Mitel123!
   3. Click "Reset Password"
2. Example Reset both Voice portal Passcode and Clearspan Application Password
   
   1. Enter New Passcode
      
      1. Example: 112233
   2. Confirm New Passcode
      
      1. Example: 112233
   3. Click "Reset Passcode"

• After you have reset the password for the web portal or the voicemail box, you will receive a "Clearspan Password has been Reset" email message for the Web portal or a "Voicemail (Voice Portal) Passcode has been Reset" email message for the type of password reset you chose. 
  
  • Example:  Hello Customer,
    Your Clearspan web portal / application password has been reset as requested.
  • Example: Hello Customer,
    Your voicemail (Voice Portal) passcode has been reset as requested.
• This will have completed the reset process for the VoIP phone system.